Attention all Family Members and Visitors,
First and foremost, I want to thank you for your cooperation and understanding related to the temporary suspension of visitation hours.
The overwhelming sentiments of gratitude and understanding from so many of you is so deeply appreciated. We acknowledge and appreciate the concern and need you have to see your loved one.
Likewise, it is my hope that you can understand and appreciate the very difficult position we are placed in making difficult decisions that I am confident will benefit our Residents in the long run.
I want to restate the fact that the elderly residents are the most vulnerable to this virus and that is the reason that we are implementing the strictest protocols to protect them.
I want to share with you some the steps the facility has taken and plans to take as we move forward through this difficult process.
- All staff, vendors, doctors and lab technicians are being screened in the main lobby. If they are cleared, they will be given a wristband so that we can easily identify that they have been cleared. If they present with symptoms, they will be denied access.
- We have increased sanitation to all high touch areas throughout the building.
- We are actively monitoring all residents for signs and symptoms of illness.
- We have set up clothing storage containers and refrigerators in our main lobby and we encourage you to continue to bring those items and we will ensure they get to your loved one.
- My team and I are actively working on a visitation plan to allow for visitation that is controlled and minimizes the risk of exposure to our Residents. My goal is to have that plan finalized towards the end of the week.
- We have mobilized a group of staff who have volunteered to participate in our “Adopt a Resident Program” they will make daily visits to your loved ones. They can and will call you so that you can speak to your loved one as well as utilizing Facetime and other video calling apps to keep you connected to your loved one. Tell us what you want that will ease your mind and we will do it to the best of our ability to accommodate you.
- Last, please remember that this is a situation that changes by the hour and that while I may have visitation protocols in place, those protocols may change given what is going on in general public and based on guidance and recommendations from the New York State Department of Health and the Centers for Disease Control.
I ask you to partner with us and refrain from confrontation during these difficult times so that our Residents are safe and we can work together so that everyone’s needs are met,
Please contact us for questions concerns or special requests and we will do our best to meet your needs.
Caroline Rich, Administrator/Chief Operating Officer